Shipping policy

Free Shipping To Select Areas
We offer free international shipping on most of the orders via DHL or FedEx with express shipping, with delivery time ranging from 3 to 7 business days depending on your location. Please refer to the checkout page for shipping times.

1.Due to the geographical uniqueness of certain regions, we may apply additional shipping charges, for example, Germany. Please refer to the checkout page for details.

2.Endaring Hair is NOT able to ship to the following countries due to shipping complications: Brazil,Italy,Montenegro,Egypt.

For addresses classified as remote areas by DHL or FedEx, the customer will bear the excess for orders with shipping costs exceeding $25. If this happens we will contact you via our email service@endaringhair.com

Processing Time
It will take 2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Once your order ships, you will receive an e-mail with a tracking link, which may take up to 12-48 hours to update. If you haven't received your shipping confirmation email, please check your junk/spam or promotions folders.

Package Loss, Damage
All the packages are shipped directly from our factory coming with tracking and delivery confirmation. We cannot be held responsible for the performance of the carriers. Still, we will assist our customers with any damage or loss in third-party shipping services, feel free to contact us through email at service@endaringhair.com. To further investigate this issue, please contact the couriers at your earliest convenience.

P.O. box, Military Base
Military addresses (APO, FPO) and PO Boxes cannot be delivered. Please include a physical address at the time of checkout.

Wrong address Disclaimer
The buyer has to ensure that the shipping address is entered correctly. We do our best to expedite processing and shipment dates, therefore there is only a brief window of opportunity to cancel, change, or change the address of your transaction. Please contact us at info@endaringhair.com as soon as possible if you wish to cancel your order or modify your mailing address.
If our team is unable to cancel your order, you may return it to us once it has been received. After it is returned to our warehouse, we will either reship it to the right location or refund your money in full.

Taxes

Orders shipped outside of the United States may be subject to customs fees and import taxes applied when the package reaches the destination nation. we are not liable for any tariffs or taxes, even though we typically declare the hair as "Synthetic Hair" with a very low value to help avoid taxes (UK orders will be declared as "Real Human Hair"). For additional information on customs regulations, please kindly get in touch with your local customs office.